IITG E-Payment Gateway

Students may lodge their complaint at the following e-mail ids:

SL.NO. Nature of Complaint Essential information to be furnished Level 1 Level 2
1 Particulars of student not mentioned correctly. Name, Roll No., Programme, Department nkm@iitg.ac.in (UG)
hirak456@iitg.ac.in (MA/MSc)
moshahary90.dona@iitg.ac.in (MTech/MDes/MSR)
riju.mahato@iitg.ac.in (PhD/Dual)

Telephone :: 0361-258 2963 #

automationteam@iitg.ac.in (Technical Issue)
Telephone :: 0361-258 3355 #
hosacad@iitg.ac.in
Telephone :: 0361-2582192 #

aracad@iitg.ac.in
Telephone :: 0361-2582190 #
2 Fee details not mentioned correctly. Name, Roll No., Programme, Department nkm@iitg.ac.in (UG)
hirak456@iitg.ac.in (MA/MSc)
moshahary90.dona@iitg.ac.in (MTech/MDes/MSR)
riju.mahato@iitg.ac.in (PhD/Dual)

Telephone :: 0361-258 2963 #
hosacad@iitg.ac.in
Telephone :: 0361-2582192 #

aracad@iitg.ac.in
Telephone :: 0361-2582190 #
3 Online payment
(Lodge Complaint)
1. Transaction ID/Bank ID/Reference ID.

2. Mode of Transaction (Debit Card/ Credit Card/Netbanking).

3. Name of Bank for Debit Card/ NetBanking.

4. Date and time of transaction.
HDFC Support Team
ecomsupport.northeast@hdfcbank.com
Phone No: 022 60017000

YES BANK Support Team
rzr06py08emsp@razorpay.com
https://razorpay.com/support/#request

10 am to 5.30 pm (Monday to Friday)
10 am to 3 pm (Saturday)
hosacc@iitg.ac.in
Telephone :: 0361-2582033/2021 #

# Available during office working hours 9 AM to 5:30 PM (Monday to Friday)

Complaints may be lodged initially with Level 1. In case the same is not resolved within 5 (five) working days, the complaint may be filed with Level 2 alongwith a copy of the complaint filed with Level 1 and reply if any received from Level 1.