| SL.NO. | Nature of Complaint | Essential information to be furnished | Level 1 | Level 2 |
|---|---|---|---|---|
| 1 | Particulars of student not mentioned correctly. | Name, Roll No., Programme, Department | nkm@iitg.ac.in (UG) hirak456@iitg.ac.in (MA/MSc) moshahary90.dona@iitg.ac.in (MTech/MDes/MSR) riju.mahato@iitg.ac.in (PhD/Dual) Telephone :: 0361-258 2963 # automationteam@iitg.ac.in (Technical Issue) Telephone :: 0361-258 3355 # |
hosacad@iitg.ac.in Telephone :: 0361-2582192 # aracad@iitg.ac.in Telephone :: 0361-2582190 # |
| 2 | Fee details not mentioned correctly. | Name, Roll No., Programme, Department | nkm@iitg.ac.in (UG) hirak456@iitg.ac.in (MA/MSc) moshahary90.dona@iitg.ac.in (MTech/MDes/MSR) riju.mahato@iitg.ac.in (PhD/Dual) Telephone :: 0361-258 2963 # |
hosacad@iitg.ac.in Telephone :: 0361-2582192 # aracad@iitg.ac.in Telephone :: 0361-2582190 # |
| 3 | Online payment (Lodge Complaint) |
1. Transaction ID/Bank ID/Reference ID. 2. Mode of Transaction (Debit Card/ Credit Card/Netbanking). 3. Name of Bank for Debit Card/ NetBanking. 4. Date and time of transaction. |
HDFC Support Team ecomsupport.northeast@hdfcbank.com Phone No: 022 60017000 YES BANK Support Team rzr06py08emsp@razorpay.com https://razorpay.com/support/#request 10 am to 5.30 pm (Monday to Friday) 10 am to 3 pm (Saturday) |
hosacc@iitg.ac.in Telephone :: 0361-2582033/2021 # |
| # Available during office working hours 9 AM to 5:30 PM (Monday to Friday) |
| Complaints may be lodged initially with Level 1. In case the same is not resolved within 5 (five) working days, the complaint may be filed with Level 2 alongwith a copy of the complaint filed with Level 1 and reply if any received from Level 1. |